Welcome to Hotel Noucentista. We are delighted to host you and want to ensure that all our guests enjoy a peaceful and comfortable stay.
01 — Online Check-in
We kindly ask all guests to complete the online check-in form before their arrival. This includes providing valid identification for all room occupants.
02 — Identification and Key Collection
Keys are available for collection between 15:00 and 19:00.
If you arrive after 19:00, please inform us via WhatsApp at +34 938 102 666 so we can send you an access code and entry instructions.
If this is not done, a late check-in fee will be charged as codes cannot be generated.
If you need in-person assistance after 19:00, an additional fee applies based on arrival time: 19:00–00:00 → €40 | 00:00–03:00 → €80
03 — Room Condition
During online check-in, €102 will be pre-authorized on your card — this is not a charge. This amount will not be debited if the room is left in good condition: no damages or missing items, no stained or torn sheets or towels, no need for deep cleaning, no rule violations, and with return of the keys. This also includes proper use of appliances such as the coffee maker or kettle.
Lost keys or cards incur a replacement fee of €20. If damage costs exceed €102, the guest is responsible for the difference. Please report any issues to reception before you leave.
04 — No Smoking
Smoking is strictly prohibited inside rooms, on balconies, and in all indoor areas of the hotel.
A penalty of €100 will be applied if smoking is detected in the room.
If this rule is violated a second time, the guest must leave the hotel so we can properly ventilate and deep-clean before the next guest arrives.
05 — Noise and Quiet Hours
Quiet hours are from 22:00 to 08:00. During this time, avoid loud conversations, music, or noise in rooms, hallways, and staircases.
We reserve the right to apply penalties or ask guests to leave without a refund in case of severe or repeated disturbances.
06 — Visitor Policy
Only registered guests may access the rooms. Visitors are welcome in common areas but may not go up to the rooms without prior authorization from reception.
07 — Late Check-out
Check-out must be completed before 12:00.
Departures after this time may incur an additional charge unless previously approved by reception.
08 — Sustainable Cleaning
To reduce environmental impact, towels and sheets are changed every 3 days.
If you wish them changed on the second day of your stay, leave them on the floor or request it at reception.
Please also turn off lights and air conditioning when leaving the room, and do not eat in bed.
09 — Pets
Pets are welcome, but must be leashed in common areas and cannot be left alone in the room.
Owners are responsible for any damage or noise complaints caused by their pet.
Note: mice are not allowed!
10 — Cancellation Policy
10.1 Standard Rate — Flexible Policy
October to April:
- Free cancellation up to 5 days before arrival.
- 50% of the total charged 3 days before arrival.
May to September:
- Free cancellation up to 15 days before arrival.
- 50% of the total charged 10 days before arrival.
10.2 No-Show Policy
In case of no-show without prior cancellation, 100% of the reservation will be charged.
10.3 Non-Refundable Rate
This discounted rate does not allow cancellations or modifications. The full payment will be retained regardless of the reason for cancellation or no-show.
11 — Daily Cleaning Service
Daily maintenance is offered. If you prefer no one enters the room, hang the “Do Not Disturb” sign.
If your stay exceeds three nights, a mandatory cleaning will take place at least on the third day for hygiene reasons. Guests cannot remain in the room during cleaning.
If your stay is longer than one week, towels and sheets will be changed every 4 days.
12 — Emergencies and Safety
In case of emergency, contact reception via WhatsApp at +34 938 102 666.
Emergency exits are clearly marked. We recommend locating the nearest one upon arrival.
13 — Furniture
Moving furniture from the room, balconies, and terraces is not permitted. Any damage caused by moving furniture must be covered by the guest.
14 — Right of Admission
We reserve the right of admission in case of disrespectful behavior, rule violations, or actions affecting the safety or comfort of other guests or staff.
In such cases, the stay may be cancelled without a refund.
