To ensure that the Hotel maintains a calm, family atmosphere and provides a safe and comfortable stay for all guests, the following rules apply. Not abiding by these rules may lead to cancellation of stay and/or refusal to use the hotel facilities.
Further, if you happen to damage any equipment or fixtures inside the hotel premises, the Hotel reserves the right to charge you the full cost of repair or replacement.
General Rules of the Hotel:
01 — Online Check-in: We kindly ask all guests to complete the online check-in form before their arrival. This includes providing valid identification for all room occupants.
02 — Identification and Key Handover: Keys are available for collection between 15:00 and 19:00. If you arrive after 19:00, please inform us via WhatsApp at +34 938 102 666 so we can send you an access code and entry instructions.
12 — Emergencies and Safety: In case of emergency, contact reception via WhatsApp at +34 938 102 666. Emergency exits are clearly marked. We recommend locating the nearest one upon arrival.
Flexible Reservation Conditions:
10.1 — Standard rate — Flexible Policy: Standard Rate — Flexible Policy. October to April:
Non-refundable Reservation Conditions:
10.2 — No-show Policy: No-Show Policy. In case of no-show without prior cancellation, 100% of the reservation will be charged.
10.3 — Non-refundable rate: Non-Refundable Rate. This discounted rate does not allow cancellations or modifications. The full payment will be retained regardless of the reason for cancellation or no-show.
House Rules and Accommodation Conditions:
03 — Room Condition: During online check-in, €102 will be pre-authorized on your card — this is not a charge. This amount will not be debited if the room is left in good condition: no damages or missing items, no stained or torn sheets or towels, no need for deep cleaning, no rule violations, and with return of the keys. This also includes proper use of appliances such as the coffee maker or kettle. Lost keys or cards incur a replacement fee of €20. If damage costs exceed €102, the guest is responsible for the difference. Please report any issues to reception before you leave.
04 — No Smoking: Smoking is strictly prohibited inside rooms, on balconies, and in all indoor areas of the hotel. A penalty of €100 will be applied if smoking is detected in the room.
05 — Noise and Quiet Hours: Quiet hours are from 22:00 to 08:00. During this time, avoid loud conversations, music, or noise in rooms, hallways, and staircases. We reserve the right to apply penalties or ask guests to leave without a refund in case of severe or repeated disturbances.
06 — Visitors Policy: Only registered guests may access the rooms. Visitors are welcome in common areas but may not go up to the rooms without prior authorization from reception.
07 — Late Check-out: Check-out must be completed before 12:00. Departures after this time may incur an additional charge unless previously approved by reception.
08 — Sustainable Cleaning: To reduce environmental impact, towels and sheets are changed every 3 days. If you wish them changed on the second day of your stay, leave them on the floor or request it at reception.
09 — Pets: Pets are welcome, but must be leashed in common areas and cannot be left alone in the room. Owners are responsible for any damage or noise complaints caused by their pet.
11 — Daily Cleaning Service: Daily maintenance is offered. If you prefer no one enters the room, hang the “Do Not Disturb” sign. If your stay exceeds three nights, a mandatory cleaning will take place at least on the third day for hygiene reasons. Guests cannot remain in the room during cleaning.
13 — Furniture: Moving furniture from the room, balconies, and terraces is not permitted. Any damage caused by moving furniture must be covered by the guest.
14 — Right of Admission: We reserve the right of admission in case of disrespectful behavior, rule violations, or actions affecting the safety or comfort of other guests or staff. In such cases, the stay may be cancelled without a refund.
